At Renaissance, brokers can access a role-specific portal called BrokerX, with visibility into group coverage and benefits, eligibility management tools, downloadable ID cards and plan information, commission tracking and more — with new features continually being added.

Brokers are also assigned named sales, account management and service contacts, so they’re never relying on a general 800-number alone. We focus on quick resolution and clear “what happens next” communication, which keeps both brokers and their clients up to date on the status of questions, claims and changes that might apply.