Getting Started With Renaissance
Renaissance is helping employers close gaps in medical coverage with a modern supplemental health solution that can be bundled with a full suite of ancillary benefits. Group options include supplemental health (RenSecureHealth), dental, vision, life, disability, accident and paid family medical leave (PFML) insurance — including state PFML products where available — as well as individual coverage options, if needed.
These products are designed to work together so brokers can build comprehensive packages that support both everyday care and unexpected events. To find the right plans to suit specific clients’ needs, explore our group coverage options and get a quote today.
Renaissance serves brokers, employer groups, members/employees, individual consumers and providers who want dependable, easy-to-manage ancillary and supplemental benefits. Our products are available nationwide, with options tailored by state and product type, so employers, brokers and individuals can find coverage that fits their specific location and needs.
Brokers can begin by exploring our helpful Getting Started with Renaissance for Brokers Guide, which offers links, info and resources needed right off the bat. Or, brokers who may want to talk to a Renaissance representative directly can get started by contacting us online to explore what options would be best for their specific clients, what our incentive program looks like and how Renaissance can benefit their portfolio directly.
Working with Renaissance
At Renaissance, brokers can access a role-specific portal called BrokerX, with visibility into group coverage and benefits, eligibility management tools, downloadable ID cards and plan information, commission tracking and more — with new features continually being added.
Brokers are also assigned named sales, account management and service contacts, so they’re never relying on a general 800-number alone. We focus on quick resolution and clear “what happens next” communication, which keeps both brokers and their clients up to date on the status of questions, claims and changes that might apply.
At Renaissance, escalations don’t disappear into an endless call queue. When an issue needs extra attention, brokers have access to dedicated account teams and, when appropriate, executive-level support from leaders who know the business and are empowered to resolve issues quickly, regardless of group size — a level of access many carriers in the industry have moved away from. Throughout the process, we prioritize clear updates so brokers can communicate next steps to employers and members with confidence.
RenConnect is Renaissance’s secure connectivity platform that acts as a digital bridge between employer systems and Renaissance, simplifying how data is exchanged and managed across dental, vision, life, disability, accident and other Renaissance products. It integrates with existing platforms and file formats — including EDI 834, Employee Navigator XML, and flat files like .csv, .xls, and .xlsx — so eligibility and enrollment data can flow cleanly into the Renaissance Operating System (ROS).
Once connections are configured and tested, RenConnect facilitates fast, consistent data transfers and offers real-time visibility into policy and enrollment activity, helping keep claims, billing and policy administration in sync and reducing manual fixes for brokers and HR teams. This streamlined structure helps brokers and employers meet tight implementation timelines and go-live dates without sacrificing accuracy or service quality.
Yes, RenConnect is designed to plug into the systems employers and brokers already rely on, rather than forcing them into a single rigid format. It supports standard and custom eligibility data connections — including EDI 834, Employee Navigator XML, and flat files like .csv, .xls, and .xlsx — so eligibility and enrollment data can flow cleanly into Renaissance systems, helping keep eligibility, billing and claims aligned and reducing re-keying and reconciliation work.
By running ancillary benefits on a unified operating system and using RenConnect to keep data flowing cleanly, Renaissance helps cut down the eligibility fixes, billing corrections, and life-event updates that usually land on HR and brokers. Role-specific portals then give brokers, benefits managers, and members a clear place to view and manage coverage changes, so less time is spent chasing files and correcting errors, and more time can be spent advising clients.
Yes. Renaissance is built around predictable renewals and low-noise peak seasons, using a unified operating system to keep eligibility, billing and policy administration in sync so there are fewer surprises at renewal. Brokers and employers get named contacts, clear escalation paths and access to senior leadership when needed, which helps drive fast, accountable issue resolution instead of tickets disappearing into a call-center queue.
Renaissance’s service model is intentionally high-touch across group sizes, so smaller groups still get named contacts, responsive support and the same core tools as larger employers. For brokers managing many small accounts or employers without dedicated HR, unified administration and plain-language resources make it easier to handle eligibility, billing and life-event changes without overwhelming their teams, so brokers can support more groups without adding more headaches.
Because dental, vision, life, disability, accident, PFML and supplemental health all run on the same core infrastructure, adding a new line of coverage for an existing group is generally a streamlined extension of the original setup, not a full rebuild. Once eligibility data is flowing through RenConnect, account teams can focus on configuration, testing and communications instead of starting from scratch.
How Renaissance Supports Both Clients and Brokers
Renaissance prioritizes plain-language communication and clear “what happens next” guidance across the benefits journey, especially around claims and coverage details for lines like dental, vision, life, disability and supplemental health. The goal is fewer surprises and clearer expectations for members and HR teams, which leads to smoother day-to-day administration, easier renewals and stronger long-term trust. Renaissance also offers online resources, including an Understanding Your Benefits Guide, which answers common questions and explains key benefits terms in simple, member-friendly language, reducing the number of basic clarification questions that often land back on brokers and HR teams.
Renaissance offers co‑branded materials, product guides, videos and dedicated broker resources that both brokers and HR teams can use to explain coverage in simple, member-friendly terms. These resources are designed to make it easier to answer “what’s covered?” questions and to support consistent education during open enrollment and throughout the year, helping brokers show up as responsive, reliable partners for their clients.
Within RenSecureHealth, Renaissance offers a Claims Incidence Analysis that uses an employer’s historical data to model how many events would have been covered and how much would have been paid if the plan had been in place. This gives brokers a concrete, numbers-driven way to show value to finance and leadership teams, shifting the conversation from abstract promises to data-backed outcomes.
Renaissance combines a modern core platform (ROS), an integration layer built to accept real-world file formats (RenConnect), and a human-in-the-loop service model, rather than relying on fragmented legacy systems or fully automated decisions. For brokers, that means a partner focused on simplifying administration, reducing peak-season noise and unpleasant surprises at renewal, and providing clear tools and resources to demonstrate value to employers and retain groups over the long term.
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Ready to Partner With Renaissance?
Whether you’re getting appointed, moving groups from a legacy carrier or adding new ancillary lines, Renaissance can help brokers like you plan next steps, hit tight go-live dates and support your clients with a modern, human-led experience that keeps implementations smooth and renewals more predictable.
