FAQs Archive - Page 2 of 11 - Renaissance Benefits

Q: Who should I contact if I have additional questions about my employer-sponsored disability insurance?

If you have already filed a claim, you can contact our Customer Care Team or your assigned claim examiner by calling 800-894-4532, Monday through Friday, 8AM to 5PM Eastern. If you have not filed a claim yet or are looking for general information, please contact your benefits administrator or your human resources representative.

Q: Is Direct Deposit available?

Yes, direct deposit is available for most of our clients*. To sign up for direct deposit, download and complete the Authorization of Direct Deposit of Claim Payment form. Return the completed form along with a deposit slip or voided check. The documentation can be submitted by using the upload feature in your claim within the portal, or by emailing groupclaims@renaissancefamily.com or faxing to 607-773-2276. Once received, it may take up to 10 days to process your direct deposit request. Once direct deposit is set up, benefit payments are typically available in your account within 2-3 business days after a payment is processed. *If your employer’s group number starts with the letter “G”, direct deposit is not available at this time.

Q: Can I submit my claim before I stop working?

Sometimes a disability event is known in advance, such as for pregnancy or for pre-scheduled surgery. In those situations, disability claims may be submitted up to 30 days in advance of the expected start date, however, the claim will remain pending until the actual start date is confirmed. For maternity claims where the member works up to the date of delivery, the delivery date and type of delivery must be confirmed before the claim can be finalized. For pre-scheduled surgeries, it must be confirmed that the planned surgery did take place on the scheduled surgery date. If there are any changes to the expected start date on a pre-submitted claim, updates should be provided to the claim examiner as soon as possible. Pre-submitted claims cannot be filed through the online portal at this time. Pre-submitted claims must be emailed to groupclaims@renaissancefamily.com or faxed to 607-773-2276.

Q: When should I submit a claim?

Report your claim as soon as possible once you know you’ll need to be off work longer than your policy’s benefit elimination period. Timely claim submission is important to avoid delays in processing your claim. Your disability policy will also specify time limits on when a claim must be filed. Submitting a claim late may result in a delay or denial of benefits.