Provider Support and Helpful Links
Eligibility and Customer Support
Individual Dental Plan:
For patients with an individual plan: Self-serve by calling 888-791-5995 to review member benefits, procedure codes and request a faxback.
-You can also call to request a pre-treatment estimate or claims for payment, check patient eligibility and benefit information, review the status of a submitted claim, and review claims history and direct deposits.
Employer-Sponsored (Group) Dental Plan:
For patients with an employer-sponsored (group) plan, you can use our Renaissance Provider Quick Search to check member benefits, download a faxback, perform procedure code searches, review maximums and deductibles, and manage multiple office locations.
-Self-serve by calling 800-894-4532 to review member benefits, procedure codes and request a faxback.
For inquiries about internal processes, claim reconsiderations or other assistance, email providerservices@renaissancefamily.com.
To request a pre-treatment estimate, please download and submit the Dental Claim Form.
Note: The Network plan does not require authorizing referrals. Covered persons may visit any dental provider they choose.
