Yes, direct deposit is available for most of our clients*. To sign up for direct deposit, download and complete the Authorization of Direct Deposit of Claim Payment form. Return the completed form along with a deposit slip or voided check.

The documentation can be submitted by using the upload feature in your claim within the portal, or by emailing groupclaims@renaissancefamily.com or faxing to 607-773-2276.

Once received, it may take up to 10 days to process your direct deposit request. Once direct deposit is set up, benefit payments are typically available in your account within 2-3 business days after a payment is processed.

*If your employer’s group number starts with the letter “G”, direct deposit is not available at this time.