If You Purchased Coverage for Yourself or Your Family…

Individuals & Families Customer Support

888-791-5995 (TTY users call 711)
Mon. – Fri. – 8 am – 5 pm ET

If You Received Your Coverage Through Work…

Group Benefits Customer Support

800-894-4532 (TTY users call 711)
Mon. – Fri. – 8 am – 5 pm ET

If You’re a Dental Provider…

Provider Support

Our team is here to help with pre-treatment estimate requests, claims for payment, patient eligibility and benefit information, status updates on submitted claims, and reviewing claims history or direct deposits.

Providers reviewing coverage for individual dental plan members who do not have coverage through an employer: 888-791-5995 (TTY Users call 711). Visit Individual Plan FAQs.

Providers reviewing coverage for members who are part of an employer-sponsored group plan: 800-894-4532.

To verify eligibility for a group plan member, use our Eligibility Search tool.

For inquiries about internal processes, claim reconsiderations or other assistance, email providerrelations@renaissancefamily.com.

To request a pre-treatment estimate, please download and submit the Dental Claim Form.
Note: The Network plan does not have requirements for authorizing referrals. Covered persons may visit any dental provider they choose.

Dental Claims

You or your dentist should send your claims to:

Renaissance
PO Box 17250
Indianapolis, IN 46217
Attn: Claims Department

NOTE: Members who are part of an employer-sponsored group plan, please call 800-894-4532.

For questions regarding your claim:

Phone: 888-358-9484
Email: claims@renaissancefamily.com

For Solstice DHMO dental claims:

If the dental office is submitting electronically:
Our Electronic Payer ID: 76578 or via email to contact@solsticebenefits.com

DHMO Dental Claims can also be mailed to:
PO Box 21157
Eagan, MN 55121

Dental Claims Forms

ADA Claim Form [D-101C]