Renaissance Benefits has grown 200% in total employees in the last 6 years — and we’re growing again! We are looking for qualified candidates interested in joining an insurance carrier that isn’t afraid to challenge the status quo in how ancillary benefits are provided. We want “big thinkers” and employees who feel empowered to bring ideas forward that are in the best interests of our customers.

Applicants will work in our downtown Indianapolis office. Due to COVID-19 we have some employees working from home. However, we plan to have employees return to the office when possible.

Renaissance employees receive:

  • No Weekends — Hours are Monday through Friday
  • Competitive Pay — Employees are paid bi-weekly, with an option for direct deposit
  • PTO — Start earning on day 1 with up to 15 days in the first year
  • 12 Paid Holidays — To spend time with family and friends
  • Smaller teams — so you won’t feel like a cog in a wheel
  • Exceptional benefits — Employer-paid premiums for dental, vision, basic life & disability
  • 401(k) Savings Plan — Allows employees to plan for the future
  • Renovated office space — Free downtown parking, onsite gym, cafeteria, and Starbucks

Customer Service Representative Info:

  • Handle inbound and outbound interactions
  • Manage a high volume of calls, while you take your time with every customer, as needed
  • Help guide our customers through enrolling in benefits
  • Assist with payment questions
  • Have a hunger to research and help resolve any claim questions for our customers

  • High school diploma or equivalent
  • At least one year in a customer service role – preferably call center
  • Must have a high level of integrity, dependability, and customer focus
  • Be coachable, teachable, and flexible
  • Interest in providing upsell opportunities without the pressure of meeting quotas
  • Ability to take phone calls, utilize e-mail, web-chat, voicemail, faxes, and other professional written inquiry functions
  • Must be proficient in all Windows-based software applications such as Word, Excel, and Outlook
  • Ability and desire to obtain and maintain required insurance licenses
  • Employees will be expected to work in our downtown Indianapolis office

Please Note:  This role may require remote work from time to time, based upon business needs. Renaissance is
remote today due to COVID-19.

 

Renaissance offers opportunities for employees to grow personally and professionally. Check out what some of our former CSRs had to say about their experience working as CSRs at Renaissance:

Apply

Questions?

Reach out to our HR department
Careers@RenaissanceFamily.com